Help & FAQ
Do you have a question about your subscription, a recent order, products, shipping or you want to suggest a new magazine? Here you can find some helpful answers to frequently asked questions (FAQ).
‘Lorem ipsum dolor sit amet, consectetur adipisici elit…’ (complete text) is dummy text that is not meant to mean anything. It is used as a placeholder in magazine layouts, for example, in order to give an impression of the finished document. The text is intentionally unintelligible so that the viewer is not distracted by the content. The language is not real Latin and even the first word ‘Lorem’ does not exist. It is said that the lorem ipsum text has been common among typesetters since the 16th century.
We often send out our newsletter with news and great offers. We will never disclose your data to third parties and you can unsubscribe from the newsletter at any time.
If you created a new account after or while ordering you can edit both addresses (for billing and shipping) in your customer account.
Unfortunately, we’re unable to offer free samples. As a retailer, we buy all magazines from their publishers at the regular trade price. However, you could contact the publisher directly.
We usually sell all copies of the magazines offered in our shop. Some publishers and distributors offer the retailer the option of returning any unsold magazines. However, because our range includes magazines from countries such as Australia, the USA and the United Kingdom, sending them back would involve considerable effort in terms of logistics and would also be very expensive. We therefore choose not to return any unsold magazines. At the same time, this allows us to also offer our customers older or out-of-print magazines.
We receive up to 20 enquiries per week from publishers all around the world. Because we can’t always respond to each one right away, all enquiries are checked and answered in chronological order. It may therefore take several weeks or months from receiving your enquiry to being able to respond to it. However, we always endeavour to answer all enquiries.
A magazine must meet various criteria before we can include it in our range:
- In line with our business concept, the most important factor is that the publication is an independent magazine. All magazines in our range are independent and do not belong to a large publishing group.
- We pay special attention to how the magazine looks and what type of paper is used to make it (FSC-certified).
- We don’t sell glossy magazines on subjects such as luxury goods or cosmetics.
- We don’t include publications in our range that glorify violence or weapons, nor ones with racist content or a certain political leaning.
- The magazine should cover one of the following topics: design, architecture, photography, art, culture, music, food, community, society, nature, sports, sustainability. We don’t consider magazines that focus purely on lifestyle, fashion or beauty.
- We must then ensure that we find the right target group and readership for all of our magazines.
Wow, we’re happy to see more of your great publication. Please find our address on the contact page.